Xpressbees Logistics — Package hasnt moved for 7 days

I have been tracking my shipment with xpressbees [protected]. The shipment was created on 2nd march and was supposed to be delivered by 7th march. The package hasn't changed location since 3rd march. I have sent multiple queries to the company through their website, which they promised to reply within 24 hours. I have received no such reply.
It is extremely unfortunate that I have to post here in order to find a resolution.