Xpressbees Logistics — package not delivered to me

Address:

Ernakulam, Kerala, 682306

Please not that i have ordered 2 items from firstcry.com on 16.11.2018, and the estimated date of delivery was 22.11.2018.

The order details are as follows :
Shipment awb number:[protected]
Estimated delivery date:[protected]

My city is cochin and from tracking it was known that the items have reached cochin 22.11.2018 and that it has reached tripunithura (Where i live) on 24.11.2018. But somehow i have not received the items as on date 27.11.2018.

Hope to get the delivery soon, or i may have to give formal complaint to
https://consumerhelpline.gov.in/ or
http://www.indiaconsumerforum.org/tag/courier-complaints/.

I do not have any intention to take the matter forward but if i am not receiving a call or any update, i will be forced to do so.

Arun kumar m
[protected]