Xpressbees Logistics — Parcel from Healthkart not delivered but it shows delivered

Address:

Pallapalayam, Udumalaipettai

I ordered 5 lb whey protein - 2 containers from Healthkart (AWB no[protected]. It was supposed to be delivered through Xpressbees courier on[protected]. I received an SMS as the parcel was delivered to me on[protected] at 6:10 PM . But it was not delivered and nobody has contacted me from the courier. The address is to my hospital and it is open from morning till late night. I couldn't contact the local delivery guy as the number was not mentioned in the SMS. I tried to contact Xpressbees the next day from the website. I got an automated reply through the email and told that they solve the issue in 24 hours. It had been 4 days and nothing happened. I had even contacted Healthkart and they said that they would investigate the matter. Since it was a prepaid order I was concerned if I could loose the money. It is causing immense mental stress on the customers when you can't even even get a proper response from the courier.