Xpressbees Logistics — pickup failed several times

I am seller from elanic and i have there packets to be pickedup by xpressbess but no one contact me regarding pickup and my products is not yet pickedup. I am not facing this issue for the first time before this also many products failed to be pickedup and i lost many opportunites. Please improve your services. Hope my products will be pickedup soon.
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Shipment ID[protected]
Xpressbees has received my package on 30th NOvember, i can track.
But today is 5th December, after several times calling i have not received the parcel. Is it a joke or what?
6days require from Hardiwar to Kolkata?
Please xplain me.
Xpressbees pickeup executive give wrong statements they dont came for pickups and then they say pickup deffered by seller.even after several complaints they dont reply properly

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    XpressBees Logistics Phone
    +91 20 4911 6100
    XpressBees Logistics Address
    3rd and 4th Floor, Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune City, India - 411001
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