Xpressbees Logistics — Pickup Issue

My pick up date was 08/06/2021. I got a sms of pick up and there I got a mobile no of delivery boy. I wait for the whole day for pick up but at evening when I call to the delivery boy he said pick up will be reinitiated on the next day but I got a sms that customer is not available, which is not true. And next day they did not came again. So I called them but they didn't received. And today I got a mail that my return request for this particular order is cancelled as customer is not available.
I told you please take the necessary action. Otherwise I have to take legal action against your company.
AWB no for this order is[protected].