Xpressbees Logistics — poor services

I have been waiting for my parcel from ages. I think they have hired illiterate people. My address say chikhali and they have sent my parcel to chakan. Bow the parcel is back to pune and no one is bothered to deliver it to me. I have emailed them but i think they are least concerned about it. Anyways what can i do other than waiting. They have no escalation contacts on website. I am surprised how this company is even surviving.

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Regards
Chetan sawant