Xpressbees Logistics — Product never get deliver at door step

We order lot more products which goes to XpressBees Logistics for delivery and every time the courier boy assigned complains that he won't deliver the product at door step and ask us to come down at entrance gate to receive the product. It's not possible for us to go down every time considering the work in hand so it's lot more trouble for us to get any delivery through this company. Need improvement in it so that from next time I would get my product at my door step and not at my society entrance gate considering we have given our whole address along with flat number. Hoping for the improvement in this.