Xpressbees Logistics — Product not delivered and xpressbees fooling people

I ordered few things from drtrust.in and was shipped through xpressbees though product was shipped reasonably earlier, it took them 10 days to reach destination city
It was supposed to be delivered on 21/12/2020
Evening I received message that customer requested for change in delivery schedule, which I never did
I contacted customer care and response was pathetic, most of the time they disconnected calls
I called them several times and response was same pathetic useless
Again on 23/12/2020 I got a message that customer not available and phone not reachable(I had called delivery guy thrice and he didn’t picked up phone)
I read their reviews!, it is 1.7 !!! And google 3/10 with fake 5 star reviews
This is some sort of scam/online fraud