Xpressbees Logistics — product not delivering

I had a courier which should be delivered at maslapen, tq. Risod, district - washim, maharashtra, india, pin code-444504, but your courier boy telling me that i am not able to deliver it at this address, and you have to come and pick up it. It's near about 30 km long for me to pick it up. Is this ur service to deliver a courier to customers. If you are not able to deliver it on my adress then how would i book courier again with you.