Xpressbees Logistics — Product not get delivered. Expected delivery date exceeded

My Product with AWB number [protected] was supposed to be delivered by March 9. But when tracking the product, it shows the current location as Kolkata for the last 8 days. Normally 7 -8 days is the delivery duration of a product. But it's getting 13 days since it shipped the product
Even when calling their customer care, I'm not able to connect.

If I called their customer care from my number, then call from the same number will not connect to their customer care. Also I have registered call back several times and I didn't get any call from their customer service. I cannot cancel or return the order since I have not received it. XpressBees is the worst Courier service. I have faced the same issue from this courier service several times