Xpressbees Logistics — received a very bad product from stribhava and their customer care does not respond

Address:	Surat, Gujarat, 395010
Website:	stribhava.com

I received a product from stribhava online clothing showroom on[protected] and the product is very bad. Their website mentions about refund and replacement but their customer care is not responding.
The product details are as below:
Stribhava
Product code: sl1021
Order id: sh[protected]
Amount: 1799rs
Customer care number :[protected]
Email:[protected]@stribhava.com

Kindly let me know what needs to be done when their customer care is not responding for refund or replacement. I also sincerely request you to hold this amount with expressbees courier service itself till they respond.
Kindly do the needful