Xpressbees Logistics — Regarding making two payments for single product at a same time while making transaction at xpressbees through scanner

Hello,
while doing transaction at xpressbees, first time when I scanned there barcode and I was doing the payment but while proceeding payment is declined so I tried for second time. now second time it is successful but later I came to know that first time also money deducted means money is deducted for two times for same order with order I'd:YR-454677of 171 rs . but I contact to xpressbees customer service for five times but they told me that it will credited in 47 hours but now 10 days passed till not credited yet . so I request you to please resolve this issue as soon as possible and refund my money.