Xpressbees Logistics — Rto shipment delayed and lost

Address:

B-76 VISHWAS PARK UTTAM NAGAR , 110059

I have a seller account on shiprocket with the name of Highstreet accessories . I made a order for karnataka on 6 july 2023
awb NO. - [protected] .
And due to wrong contact details the shipment wasn't deliver to the customer. and now ndr has been created on the panel. after three attempts, now the shipment is in rto panel i.e on 15 july 2023.

Now the packet reached the hub on 20 july 2023 . the delivery date showed is 29 july 23 .
after that day i'm not getting any call from the delivery boy for any otp verification or something. from last one week i'm complaining about this in the shiprocket and xpressbees. But no action has been taken !!!

today on 3 aug 23, i got to know that the package is lost and not yet updated to my panel . and NOW, refusing to claim the refund because it is not insured . But i need my full refund !!!