Xpressbees Logistics — They are not delivering the product even with the correct address

I placed my order from @streetstylestore and they placed shipment with xpressbees logistics with AWD:[protected] and order no 6041034 Why Xpressbees courier took the responsibility to deliver a product in a place where they could not reach? Streetstylestore using such a bad courier that doesn't have even deliver after a week of shipment and resending message that they could deliver like why ? What’s wrong ? All my details are right so why no effort to reach my place I want my order and I mean it.