Xpressbees Logistics — Withholding prepaid parcel for no reason

Website:

www.xpressbees.com

My order has reached the destination but the Xpressbees courier is withholding it even thought it’s a prepaid parcel. When I try to track the package it shows customer denied but in reality the delivery wasn’t even attempted once this is such a horrible experience.
Tracking Number: [protected]
Please look into this matter urgently .