Xpressbees Logistics — XpressBees - AWB No: [protected]

Address:

Building# B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra - 411014

Dear Sir / Madam, ( Mail dated 12/06/2021)

I have received one courier from Orion legal supplies vide AWB#:[protected] through Xpressbees, in which I was supposed to receive 5 (five) DSC tokens but when opened only received 1 (one) DSC token .

Later when I checked the packet properly, I found that it was tempered from one corner and the cello tape from that region was missing. Even the delivery person did not hand me personally, rather he rang the doorbell and left the packet at the main door.

I need my order anyhow because it's a very confidential token, and needs to be given to my client.

Otherwise I will go for legal action and consumer forums

Reply from company dated 13.06.2021 at 9:08 pm

Greetings from Xpressbees,

Thank you for writing to us.

With reference to your Tracking/AWB number:- [protected].

We regret to note that, you have received an incomplete/incorrect product. We wish to inform you that, we are the logistics partner and have no control over the content of the shipment. We request you to contact your respective client/ seller, from where you have ordered it, for further assistance.

Thank you for your continuous support.

If you have any queries, please contact us on the coordinates below for any further assistance.

Customer Service Helpline number :[protected]
Time Monday to Friday :- 09:00am to 08:00pm.
Saturday :- 09:00am to 07:00pm

Note:- You can also track your shipment on our website :- www.xpressbees.com

Regards,
Sarita N.
Customer Service Team
XpressBees Logistics Pvt.Ltd.

Reply by conumer on 13.06.2021 at 11.19pm

Dear Sir/ Madam,

The packet was tempered. Even your delivery person did not handed me personally he rang the bell and left the parcel unattended.

For loss of item and theft is from your end.

So you need to consider the same and be responsible.

The sender is telling loss and theft was from your end as he gave 5 items in a packet, but when received the parcel was tempered and item was missing.

Even at time of pickup parcel weight was 200 gm but when received it was 40 gm, then how sender is responsible.

It's from your end the mistake was conducted.

I need a solution to my problem. Simply passing your fault to other is not a solution. Be responsible and make good the losses to me.