[Resolved]  Yamaha — Defective product

Address:

Kannur, Kerala

I booked an ALPHA scooter on 26th may 2014 at REGENT YAMAHA ( Payyannur, kannur, kerala) with full cash around 54500 INR and we were planning to deliver on[protected], because its a birthday gift.When I am booking, i clearly mentioned that I want a scooter without running.That time they promised me.
When they delivering the vehicle i noticed that the scooter already cover 60km. I asked them for clarification, because when I am booking clearly mentioned that i don't want the vehicle without running. They convinced me that, as per Yamaha rule, they (dealer ) have to ride the vehicle for testing, that is why they are rode 60km.
After delivery of vehicle i ridden just 300m, i found that the front wheel is wobbling and the vehicle is goes sideways. I returned to the showroom, they told me go to service center.At the service center, i met the supervisor and told him to check. That time he questioned me that, why don't you check the air, go and fill the air from any of the petrol pump. First time i heard this type answer from a supervisor. At least they have to consider me as a new customer, because the vehicle is delivered just before 10 min. I told him that its not the problem of air, its the problem of front fork. At at last they agreed, they started to repair the vehicle.Its a small service center so i stand in front the main door to see what they are doing.At time the supervisor came and scold me that, as per yamaha rule customer can't see the servicing procedure and there is a camera fo checking this. I have more than 5 year experience as a service engineer in maruthi suzuki and HONDA, but first time i heard this YAMAHA rule.That first day only i completely disappointed, i told them that, i dont want that damaged vehicle, i want a new vehicle. That day i didn't take the vehicle.
Next day the sales manager called that they are not ready to give me a new vehicle. I informed him, i gonna file a case against you in court. On next day i got a call from manager regarding the delivery of new vehicle. But Till today evening (03-*06-2014) I dint get any positive response from dealers.I planned to buy that vehicle as a birthday gift. I really fed up with YAMAHA bad service.