[Resolved]  Yamaha Motor India — after sale service provided by the service centre

Address:Kolkata, West Bengal, 700016

I own a yamaha fz25 (250 cc), firstly at the time of purchase the showroom people had fitted a wrong leg guard which resulted in damaging my front mud guard, secondly when i reported a manufacturing fault during my second service in regards to a faulty exhaust pipe which the service centre people acknowledged however the fault was identified during the 2nd week of october, i was assured that tbey have placed the order and i would recieve the exhaust by 2nd or 3rd of november, to which i agreed. Today 25th november when confronted these guys and i came to know that the order was placed on 18/11/2017. I wonder what were they doing. And 18/11/2017 is when i called up the guy named runtu who was dealing with the case.
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Jan 9, 2018
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2017
Yamaha Motor India Customer Care's response
HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
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