Hi. Yamaha Team,
Greetings!
This is to inform you that I have registered a claim (claim reference no - [protected]) on 31st Oct '22 for a parts replacement for my scooter (Ray ZR 125 CC) via CS. I got the surveyor details via text SMS whose name was "Shekhar having contact number: [protected]. I had contacted him on the same day and was promised to check/inspect the vehicle at the aforementioned showroom for further procedure. However he never came and again suggested that I could meet "Rohit- [protected]" who is taking care of such things at the showroom itself. I visited the showroom 1st Nov '22 and was asked to pay Rs 400.00 for some file charges from him (That was not mandatory fee in anyways). Since i already registered the claim via CS and have all the details handy such as claim number & Surveyor details hence i shared the same for further process. Later on I was informed by him that it will get repaired by 9th Nov '22 max. However, it is still pending after many follow ups.
In the entire process there were a lot of false commitments made by both of them due to which I faced never imagined consequences. Therefore, I am being forced to write a grievance so that things could be sorted ASAP and avoided in the future. Additionally, the scooter service is approaching me as per the deadlined mentioned on the coupon. Hence, I would request you to look into the same and take appropriate action to avoid them going forward.
Hoping to hear from you soon.
Best Regard,
Saif Kasim
Reachable on - [protected] Was this information helpful? | 
This is in continuation to the above communication, would regret to inform you that no support is being provided yet by the Shiva Motors. I have never seen such incompetence in my entire life.
Hence, you are requested to attend to this matter ASAP. Else I will be force to take legal action and will register FIR against them center.
Thank You
Saif Kasim