[Resolved]  Yamaha Motor India — bad bike service

Address:Hyderabad, Andhra Pradesh, 500018
Website:Yamaha Service center mossapet

I am customer of yamaha and for the past 4-5 years have plans to purchase yamaha fz25. But the service center service results are not satisfactory and quality of the service is poor and worst. I am trying to summarize the problems that i have faced and i am pretty sure many will be facing the same issues:

1. When ever we visit service center for service and if we show up any problem the first suggestion which comes from your people is to change the part.
2. If we report a problem, they dont try to fix it completely they dont even try that.
3. Whenever we go serviving the vehicle instead of fixing the existing problem i end up coming home with the new issue. And we inform them that this prolem was not there earlier and now it is new after the service.. You people respond so bluntly saying do you think we create new problems?
4. If insist more on that again they suggest to change the part for sure. Some of the problems they cant fix even after replacing the part we end up coming home with dissatisfaction.
5. Half of the time, they focus on number of bike serviced in a day rather than quality. I have been using this bike since last 4 to 5 years.. Dont we know how out bike functions. And you people say thay you have trained people for servicing dont they do test drive if yes cant identify the problems. Even if we address they try to prove us wrong or sale something.
6. If selling a part is so important for you why do say it is service center and do the things which you people dont know.. You would have open sales shop it self. We would have tried a different place.

Name : lourdu ambati
Phno: [protected]
Email : ambati. [protected]@gmail.com
Bike type : yamaha fzs
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Sep 10, 2017
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2017
Yamaha Motor India Customer Care's response
Dear Ambati Lourdu Reddy,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
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