[Resolved] Yamaha Motor India — Bad Services and Behavioral Issues

[email protected]

Oct 4, 2021

Address:

Delhi

My bike's handling/balance has been upset/compromised after getting front shocker of right side repaired at Shiva Motors Service Center.

Both shockers are not working together.
There is balancing issues. It gets disbalanced in unpaved roads.

I visited Shiva Motors to get it fixed but they were not preparing my job card and not taking my complaint into consideration. I requested them (Incharge, Manager & Owner) to make the job card atleast but they denied of making it. They did not take my bike inside the showroom and send me back without any solution.

According to them, they have charged to fix the leakage of front shocker of right side and they have done it and there is no issue in shocker.

Customer Care are not supportive at all. They don't provide any solution. Nothing is in their hands. They misguide you every time nothing else.

It is bad experience of buying this bike. Aftersale, No support.

Yamaha should listen it's customer.

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Dec 6, 2021

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Oct 04, 2021

Updated by [email protected] My bike's handling/balance has been upset/compromised after getting front shocker of right side repaired at Shiva Motors Service Center.

Both shockers are not working together.
There is balancing issues. It gets disbalanced in unpaved roads.

I visited Shiva Motors to get it fixed but they were not preparing my job card and not taking my complaint into consideration. I requested them (Incharge, Manager & Owner) to make the job card atleast but they denied of making it. They did not take my bike inside the showroom and send me back without any solution.

According to them, they have charged to fix the leakage of front shocker of right side and they have done it and there is no issue in shocker.

Customer Care are not supportive at all. They don't provide any solution. Nothing is in their hands. They misguide you every time nothing else.

It is bad experience of buying this bike. Aftersale, No support.

Yamaha should listen it's customer.

Verified Support

Nov 05, 2021

Yamaha Motor India Customer Care's response Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Apr 27, 2022

Updated by [email protected] Dear Sir,

I got my bike's front shocker repaired on 15th Aug 2021. Since then I have been facing a handling and balancing problem. It bubbles even on plain roads. It disbalances when I take a disk break or climb on breakers . It seems like I am driving without air into tires. It's very dangerous to drive.

I go to the service center everytime and pay[protected] but no one is able to repair it.

I requested many times through mails and phones but you don't listen and provide solutions.
Customer Care Executives argument with me. He argues & behaves like a lawyer.

It is bad experience of buying this bike. Aftersales, No support.

They Resolved the Problem without giving Solution

Apr 27, 2022

Updated by [email protected] I have been following your service centers on regular basis and pay the amount that they wanted but they are unable to solve the issues. I have been asking senior engineer's appointment but unable to get it so far.
You cannot believe how much I am suffering after getting this Yamaha bike. I wish I would sell it and bear loss.
This is incapability of yours that you are unable to repair a bike even after taking money.