[Resolved]  Yamaha Motor India — Bad Services and Rude Behavior

Address:Delhi

My bike's handling/balance has been upset/compromised after getting front shocker of right side repaired at Shiva Motors Service Center.

Both shockers are not working together.
There is balancing issues. It gets disbalanced in unpaved roads.

I visited Shiva Motors to get it fixed but they were not preparing my job card and not taking my complaint into consideration. I requested them (Incharge, Manager & Owner) to make the job card atleast but they denied of making it. They did not take my bike inside the showroom and send me back without any solution.

According to them, they have charged to fix the leakage of front shocker of right side and they have done it and there is no issue in shocker.

Customer Care are not supportive at all. They don't provide any solution. Nothing is in their hands. They misguide you every time nothing else.

It is bad experience of buying this bike. Aftersale, No support.

Yamaha should listen it's customer.
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Dec 6, 2021
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2021
Yamaha Motor India Customer Care's response
Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Apr 27, 2022
Updated by [email protected]
I have been following your service center on regular basis and pay the amount that they wanted but they are unable to solve the issues. I have been asking senior engineer's appointment but unable to get it so far.
You cannot believe how much I am suffering after getting this Yamaha bike. I wish I would sell it and bear loss.
This is incapability of yours that you are unable to repair a bike even after taking money.
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