[Resolved]  Yamaha Motor India — bike service complaint on yamaha sai ram motors, padi branch, chennai

Address:Padi, Chennai, Tamil Nadu, 600095

I have given my yamaha fz v2 bike to this sai ram motors, padi branch, chennai for paid service. I just want to give for general service and oil change only. But one of the service person added that the handle bar alloyment needs to be changed that there is some difference in that handle bar. I don't find any difference and even i don't met with any accident before. But still they have convinced me to do that. They have taken three days to do that and when i got my bike back i was shocked that the general service itself was not done properly. No water wash nothing. They said water pump was not working so we will redo that water service later. The next shock was when i drove the bike the handle bar and forks are completely shaking and it is not all fit properly. They have given false statement for the sake of money and wasted my bike. There is no proper response at all when asking about this till now. The service manager and the hr manager is simply waste in this branch. They are always lazy and will always argue with customers, but they don't resolve any issues. This branch needs to be immediately removed from the dealership with yamaha. This particular sai ram motors padi branch is doing the same for all the customers. Yamaha will surely loose it's brand name because of such irresponsible people. Proper action needs to taken against this branch.
I need proper response regarding this issue or else i will take this issue to whichever the extend i can.
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May 15, 2019
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2019
Yamaha Motor India Customer Care's response
Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Apr 01, 2019
Updated by 5rinu
As requested I have provided the details of my complaint to [protected]@yamaha-motor-india.com
Kindly need proper response regarding this issue at the earliest.
Verified Support
Apr 04, 2019
Yamaha Motor India Customer Care's response
Dear Sir,

We regret for the inconvenience caused.

We request you to please share your contact details with us to assist you further.

Regards,
Team Yamaha India
Apr 08, 2019
Updated by 5rinu
Name: Srinu Natarajan
Phone No: [protected]

This complaint was raised a week back but no response was made yet.

Very poor service by Yamaha.
Verified Support
Apr 08, 2019
Yamaha Motor India Customer Care's response
Dear Srinu Natarajan,

We regret for the inconvenience caused.

Your concern has been escalated to the concerned department for further necessary action to be taken.

Regards,
Team Yamaha India
Apr 10, 2019
Updated by 5rinu
The problem was not yet then how comes you can send a closure email from Yamaha. This is what a poor service is all about.

Now I can conclude that Yamaha the brand is fraudulent in service.

Customer service is very worst.
Verified Support
Apr 12, 2019
Yamaha Motor India Customer Care's response
Dear Srinu Natarajan,

We regret for the inconvenience caused.

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India
Verified Support
Apr 12, 2019
Yamaha Motor India Customer Care's response
Dear Srinu Natarajan,

As per your discussion with our Customer Care Executive. Please visit the concerned Yamaha Authorized Dealership.

In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].

Regards,
Team Yamaha India
Complaint comments 

Comments

Hi,
I have owned FZ v2 and i had found oil seal leakage in 10, 000 km, this issue not only came from oil seal damage . it is found that there is scratches in fork pipe on both sides without any occurrence accidents to my bike. But i Couldn't get any replacement from yamaha company. WHY?

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