[Resolved] Yamaha Motor India — bike service complaint on yamaha sai ram motors, padi branch, chennai | |||
I have given my yamaha fz v2 bike to this sai ram motors, padi branch, chennai for paid service. I just want to give for general service and oil change only. But one of the service person added that the handle bar alloyment needs to be changed that there is some difference in that handle bar. I don't find any difference and even i don't met with any accident before. But still they have convinced me to do that. They have taken three days to do that and when i got my bike back i was shocked that the general service itself was not done properly. No water wash nothing. They said water pump was not working so we will redo that water service later. The next shock was when i drove the bike the handle bar and forks are completely shaking and it is not all fit properly. They have given false statement for the sake of money and wasted my bike. There is no proper response at all when asking about this till now. The service manager and the hr manager is simply waste in this branch. They are always lazy and will always argue with customers, but they don't resolve any issues. This branch needs to be immediately removed from the dealership with yamaha. This particular sai ram motors padi branch is doing the same for all the customers. Yamaha will surely loose it's brand name because of such irresponsible people. Proper action needs to taken against this branch. I need proper response regarding this issue or else i will take this issue to whichever the extend i can. Was this information helpful? | |||
May 15, 2019 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Mar 29, 2019 Yamaha Motor India Customer Care's response Dear Sir, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha Verified Support Apr 04, 2019 Yamaha Motor India Customer Care's response Dear Sir, We regret for the inconvenience caused. We request you to please share your contact details with us to assist you further. Regards, Team Yamaha India Verified Support Apr 08, 2019 Yamaha Motor India Customer Care's response Dear Srinu Natarajan, We regret for the inconvenience caused. Your concern has been escalated to the concerned department for further necessary action to be taken. Regards, Team Yamaha India Verified Support Apr 12, 2019 Yamaha Motor India Customer Care's response Dear Srinu Natarajan, We regret for the inconvenience caused. We have shared your details with customer care team. They will contact you soon Regards, Team Yamaha India Verified Support Apr 12, 2019 Yamaha Motor India Customer Care's response Dear Srinu Natarajan, As per your discussion with our Customer Care Executive. Please visit the concerned Yamaha Authorized Dealership. In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected]. Regards, Team Yamaha India | |||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
I have owned FZ v2 and i had found oil seal leakage in 10, 000 km, this issue not only came from oil seal damage . it is found that there is scratches in fork pipe on both sides without any occurrence accidents to my bike. But i Couldn't get any replacement from yamaha company. WHY?