[Resolved] Yamaha Motor India — Bike service delay, Highly disappointed with yamaha showroom.

PremPm2101

Address:

39, Mariyamman koil street, Thimmampet, Vaniyambadi, Vellore

Hi
This is prem kumar. K, I dropped my bike for some major service at Vaniyambadi Yamaha showroom. I dropped my bike on Feb. 6.2021 but still now I didn't received my bike. They informed me that they will deliver it within 2 days but still now I didn't received my bike.

Reason they are telling: Front disk caliper kit is not availble in the showroom itself, its been ordered and on the way, we don't know how long it will take. If you need the bike take it and drive without functioning front break.

Is this is a fair reply from a standard bike company dont you have a safety concern on customers? I didnt expect this from yamaha. I have enclosed the received copy of my bike kindly have a look from your side atleast.

Bike number: TN01AU0244

Yamaha FZ

Job card no: 7592

Dropped location: Maruthi motors, Yamaha bike corner, No.9, bye pass road, pudhur, vaniyambadi. Tirupattur DT- 635751

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Aug 13, 2021

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2021

Yamaha Motor India Customer Care's response Dear Prem Kumar.K,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha