Yamaha Motor India — Bike with no working brakes delivered after service

Address:

411001

I am Yamaha Fazer bike user for past more than 7 years. It's been a happy journey so far.

I get my bike serviced regularly at a Yamaha Factory Shop, Wakdewadi, Pune. And the experience had been more or less satisfactory. But since last two times it's been very bad.

I had asked to replace with new brake pads and liners. But the bike delivered to me had no brakes working. Neither rear or front. And it had been a horrible and unsafe ride. I did go back to the service station to get it checked. I was told the brakes do not work until first 50 Kms. This is the first time I have heard such argument. Do you really mean to place the riders life in danger?

After the arguments they somehow fixed the front brake with 80% success. Because as I know brakes are to stop your bike when you apply them completely, mine just slows down the bike and might stop when I most probably hit something. Rear brakes are still unusable even after 100Kms of ride.

Now Yamaha being the brand known for superb bikes and safe riding how do we as a rider expect to get such unsafe bikes delivered. I don't really have time to keep riding back to the service station every now and then. I already had my bike at the station for almost a day.

There are so many things that still doesn't seems to be fixed, like gear switch is still very rough. My right rear view mirror was replaced with the left rear view mirror. Work done later but still it doesn't seem to be fixed properly right after sometime. Horrible. Just can't be more infuriated by this.

The most disgusting thing is about the service guys attitude towards customers. They just assumed we don't know anything about bikes and explain some random stuff. More or less the service guy had been more attentive to his friends bike and specifically asked to take care of that particular bike and charge less. Not sure what goes around with our bikes we can't really check if the parts have been really replaced or not. I really doubt now.

So whoever concerned, please look into this. Please don't let my hopes on Yamaha die. It's not a brand worth cheating and irresponsible service.