[Resolved]  Yamaha Motor India — Cheating in free service

Address:

Rajajinagar, Bangalore

YAMAHA Motor India,

Dear Sir/Madame

1. Service not done properly
2. Bike washing is terrible
3. Front break shoe is changed for 3327 kms.
4. Very poor customer support
5. I want my bike to be re-serviced

On September 28th, at 8.30a.m., I dropped off my bike for SECOND FREE SERVICE [3327KMS]. Around 11.30a.m., I received a call that the brake shoe needed to be replaced, and around 12.30 a.m., I received a call saying my bike was ready for delivery. I arrived to the Bangalore Wheels YAMAHA service station at 2.15pm, located at # 1030, 4th Block, DRK Road, Rajajinagar, Bangalore 560010. I went ahead and paid Rs. 1, 902/- and marked the remark GOOD. But when I arrived to pick up my bike, I saw that they had not cleaned it, only sprayed and wiped it using oil.

I questioned the person in charge, and he took the bike, sprayed it with oily water, dried it with a blow dryer, and brought it back. However, when I discovered that there was still some dirt in the vehicle, I asked them to wash the bike again because he hadn't properly washed it; instead, he had simply sprayed water on a specific area before returning. I told him, "You haven't washed my bike; contact your manager; I need to discuss." When the manager arrived, he said just that, "Sir, it's washed, only this much can be done, "

I instructed him to touch the bike and feel for filth. When he did, the manager directed him to wash it and deliver it. The third time, he grabbed the bike and just washed that portion.
I questioned them as to why, despite three washings, dirt was still present here and there. They replied and displayed additional vehicles that had also been well cleaned; the only difference was that we couldn't get inside without risking injury. Finally, I took the bike and made a complaint on my job card.

My issue is that for such a well-known international brand, the service is atrocious.
A small number of employees don't work as honestly as they should; they are only there for the money.

They debated with me for thirty minutes.

I'm quite angry with the service not being completed correctly and the trickery in the spares.

I only ride my bike at 40 to 60 kmph, so how come the break shoe would last 3327 kilometres, when I changed the break shoe on my previous bike after roughly 27000 kilometres?

I am extremely disappointed with cheating done in my second “FREE SERVICE”.
I wouldn’t hesitate reaching out to the consumer court, if immediate action isn’t taken.

FZ15 YAHAHA 9104