[Resolved] Yamaha Motor India — Complain regarding my new YAMAHA FZS V3 purchase | |||
Hello Sir/Ma'am, Most Respectfully I want to inform that I purchased a YAMAHA vehicle of ENGINE NO- G3N3E0125505 CHASIS NO- ME1RG6674M0020125 ON 22 AUGUST 2021 from GREEN VALLEY TRAVELS PVT LTD, M.R ROAD, SILPUKHURI KAMRUP METRO GUWAHATI 781003. It's been one and a half months and I am facing an issue (the clutch handling and severe jerking felt on gear change). I visited the above mentioned dealer from where I took the vehicle and informed their service authority regarding this issue. After that they just ignored the issue saying things like I have to ride the vehicle at least up to 1000 km(1st servicing time) and it will get fixed. But the problem is getting worse day by day and I am having almost a regular visit to the dealer (75 km updown). I am not very satisfied with their response with the way they are handling the issue. Last 1 week I got frustrated with the behaviour they are showing towards the issue. Although they felt some issue was there, they tried for some time and just ignored it with some excuse. I had a very bad customer care experience with this incident and I beg that please take a look at this matter as soon as possible. Because it's just 45 days after the purchase and I believe I shouldn't be experiencing this kind of issue this soon. And the worst part is I am not able to resolve the matter on my own since the dealer is not very co-operative. Please let me know if you require any further information and revert me asap. Regards, Sagar Sarma Was this information helpful? | |||
Dec 6, 2021 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Nov 05, 2021 Yamaha Motor India Customer Care's response Dear Sir, We regret for the inconvenience caused. We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |||
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