| Address: | Adithya Yamaha Autos , 21/22, Trichy road, Singanallur, Coimbatore- 641005 |
I bought R15 V3 bike on 12/01/2021. I have been servicing my bike regularly in Adithya Yamaha Autos, 21/22, Trichy road, Singanallur, Coimbatore- 641005.
On 11/01/2022, I gave my bike to ‘Adithya Yamaha Autos’ for fork bend complaint and general service maintenance.I informed the mechanic to change the full fork assemble. But the mechanic informed me that there is a small bend in the outer fork and the inner tube of the fork is in perfect condition. So he suggested me to just remove the bend in the outer fork instead of replacing the entire fork assemble. I agreed to his suggestion.
After receiving my bike from the service centre, I still faced the same issues and reached them the next day. The manager checked my bike informed me that the left side handlebar is damaged and it needs to be replaced. So I left the service centre as there is no damage in the fork. But on next service the mechanic informed me that the right side handlebar is damaged and left is in perfect condition. I just did my general service maintenance.
On 18/10/2022, I went to ‘Adithya Yamaha Autos’ for replacing ‘Fork oil seal’. I received a call from the service centre on the same day stating that the outer fork is damaged and needs to be replaced. I informed them that the service centre has already did the fork bend removal. The person on the call informed me that he’ll call me after checking the service bill history. I got a call again and this time the service centre informed me that the inner tube of the fork is damaged. I didn’t get proper response from the service centre on call. So I informed them that I’ll come to the service centre.
On 20/10/2021, I visited the service centre. The mechanic (Mr. Nithyanandham) informed me the same stating that the outer fork is not damaged but the inner tube is damaged. I asked his that how’ll the inner tube get damaged which was in perfect condition. He said that the fork bent removal (done on 11/01/2022) cannot be done on 100%, it can be done only on 80%. So there’ll be 20% damage still left in the fork and that caused the inner tube damage. So I asked his that why did he not inform me on 11/01/2022. If he could have inform me on 11/01/2022, I would changed the entire fork assemble instead of just removing the bent in the fork. For that he accepted that it is the service centre’s mistake for not informing me. So I asked for a compensation from the service centre’s side.
Mr.Nithyanandham said that he’ll discuss with the service centre’s manager Mr.Shafeeq.
Mr. Shafeeq informed me that no compensation can be given as I went hit the bike after getting my bike from the service centre on 11/01/2022. Lots of arguments went on as Mr.Shafeeq gave me irrelevant answers to my questions. Another mechanic (Mr. Anand) who doesn’t even know the problem came and started arguing irrelevantly which was very rude. I didn’t get proper reply from the manager Mr. Shafeeq. So I decided to leave the service centre.
I was waiting outside the service centre with my friend where Mr. Anand came. I want the higher authorities to check the CCTV footage and take recommended actions for rude and aggressive behaviour towards me and my friend done outside the service centre.
I didn’t even expect such a behaviour towards customers from Yamaha. I’m very much disappointed.
I definitely need a compensation from Yamaha for the mistake done by ‘Adithya Yamaha Autos’ on my bike’s fork issue. I would have simply changed the entire fork assembly on 11/01/2022. The service centre suggested me to just remove the fork bent and now the same service centre is informing me that the fork bent removal caused the damage for fork’s inner tube.
Expecting proper resolution at-least from Yamaha
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