[Resolved] Yamaha Motor India — complaint against dealer for losing my parts and partly my insurance. | |||
Concerned dealership: Shanthi Motors Retail date: Feb 2019 Address (if possible): Plot No.30, Mylai Balaji Nagar, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu 600100 I have a Fazer 150cc bike with Chassis number ME145S0B3D2002244. My bike met with an accident and I gave the bike with all the broken and good parts to Shanthi motors to repair and to get the necessary claim from the insurance. The insurance surveyor from HDFC Ergo visited the place and have stated that some of the parts were good. Also he has stated to check and report the Fork Assembly kit. I have repeatedly told them to only replace the parts approved by the surveyor and retain the rest of the parts. But these guys in the service have replaced everything without my concern or the surveyor notice. The insurance is saying that the Fork Assembly was not properly reported and it can't be claimed. Now the service center has stolen all the parts I delivered to them and they have replaced everything with new ones and is asking me to pay Rs.20140 to get my bike back. I have never seen such a worst experience with my bike in any other service center. I want full waiver for my Fork Assembly and all the parts stolen. Make sure you resolve this issue as soon as possible. I have attached the necessary photos for your reference. Was this information helpful? | |||
Apr 22, 2019 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Mar 22, 2019 Yamaha Motor India Customer Care's response Dear Shugeeth Babu, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |||
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This is Bremi, working in Guindy. I gave my bike "Yamaha Ray ZR"which is not started on 26.04.2022 I'm Shanthi motors, Velachery.They said we will let you know what's the fault by that day evening. Next day, called and told we need to unorganize the engine which might take upto 2 days and costs 2K. Then after 3 days, they told has been ceased and the repair might costs 20K and might return the bike after 2 weeks. I told I can't able to pay that amount and also not able to run without bike for 2 weeks. They immediately called and told the repairing cost is 15K and will give the bike within a week. So I accepted to start with the work. Then they told to get the bike only by 19.05.22. I went theie before going to my office and they told bike will get ready only by 16.05.22. I was devastated going there and wasting my time. Then they even didn't give by 16th. Then on 18th, called and told the bike is ready, but the battery has gone... And you need to pay extra 1600 . I've asked why are telling this so late. They didn't respond properly. Then they asked to come to their office, pay and collect the bike by 12.00 pm. And now I'm in the office. They not yet give me the bike. Still waiting. And my meeting at office is by 1.00 pm
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