| Address: | Deoghar, Jharkhand, India |
Sir,
I had physical damage to various parts of my 'Yamaha Cygnus Ray-Z'. So, I registered for a proper maintenance scheduling of my vehicle. I ordered for this back in March, 2020.
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Description :
It's 28th October today. Considering all the COVID nuisance, I was allotted a date of 31st October, 2020, by a responsible employee in the Yamaha Service Centre, Deoghar, Jharkhand.
He simply extended the date further to 3rd October. He even had the audacity to tell me that a lot of people who paid advance money, too had to wait. What does that mean? That is no way to cover up for the insolence that I am facing. All I requested was a single part(front Mud-Guard to be specific) and a proper repair of different parts of my vehicle, that too in March. Now I am getting an excuse that since there is an election, there will be a delay. Seriously??
I am absolutely frustrated of the poor service provided by the Yamaha Centre in this city. It is absolutely devastating. Being continuously faced with a zero-care attitude and slacking schedule, I observed that there is no sincerity in even one of the people employed at the Service Centre. Am I wrong to expect quality, from such an amazing Motor Company? Or, is it my fault that I love Yamaha vehicles?
However, the poor services of this city's hold(Deoghar-814112), have extremely tarnished your reputation.
Now, I don't have any documents to explain myself. Reason: We didn't even get a service for so long. The service provided is pathetic. I am sure that my anger is evident through my highly compressed explanation.
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Sincerely,
Customer: I don't think it's necessary to know the identity, because it is a problem in the operation of the Service Centre in this town. It is adamant that it should be taken care of by the concerned Yamaha Authorities. Please try to ensure punctuality and flawlessness when it comes to customer service. The money charged is not of importance, rather the "Value-For-Money" is. I am sure this concerns Yamaha Motors more than me/any other customer.
Please reach out soon, if you take any action in this regard.
Stay Safe!
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