[Resolved]  Yamaha Motor India — Complaint regarding Poor performance and build quality of newly bought Yamaha FZX Bike

Address:New Delhi

Dear Yamaha Motors Support Team,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with my recent experience regarding my Yamaha bike, which I purchased just five months ago.

Despite having ridden the bike for only 6600 kilometres, I have encountered a myriad of quality issues that have left me deeply frustrated. Each time I've taken my bike to the service center, I have been told that additional fees are required for spare parts, supposedly not covered under warranty. I would like to emphasize that I have an additional 5-year protection plan, but your service center staff insists that the parts covered by the warranty never fail, rendering my protection plan seemingly worthless.

During my last visit to the service center, I reported issues with the clutch and an abnormal sound emanating from the engine, as well as a significant reduction in the bike's expected speed. To my astonishment, the service center staff demanded a payment of 3500 INR without even diagnosing the issue, claiming that the clutch plate needed replacement and that it was not covered by the warranty. This is highly distressing, as I believe this should clearly be a warranty-covered issue given the bike's young age.

Furthermore, within a month of my purchase, the bike's kick plate started rusting, which your engineer confirmed was due to the dealer selling me an old product. He assured me that such rapid rusting should not occur. This raises serious concerns about the quality control in your manufacturing and distribution processes.

I demand that you take immediate action to rectify these issues. I expect one of the following resolutions:

1. Fix all the issues with my bike for free.
2. Replace my bike with a new, defect-free unit.
3. Provide a full refund for my purchase.

If my concerns are not addressed promptly and satisfactorily, I will have no choice but to pursue legal action to protect my rights as a consumer.

I trust that Yamaha Motors, a respected brand known for its quality products, will take these matters seriously and work to resolve them in a manner that upholds your reputation. I eagerly await your response and a swift resolution to this matter.

Sincerely,
Saquib Sohaib
[protected]
New Delhi - India
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Dec 24, 2023
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2023
Yamaha Motor India Customer Care's response
Dear Saquib Sohaib

We have shared your details with customer care team. They will contact you soon

Regards,
Team Yamaha India
Verified Support
Nov 23, 2023
Yamaha Motor India Customer Care's response
Dear Saquib Sohaib

We tried reaching you but we didn't get your response, we request you to please reach out to us at our Toll Free number:[protected].

Regards,
Team Yamaha India
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