[Resolved] Yamaha Motor India — dealer did not return money even after 2 months of cancellation of booking

Sujitkumar Wasnik

from Vada, Maharashtra

Address:	409709
Website:	www.yamaha-motor-india.com

I had worst customer service experience when i booked fascino on 20th may 2017 from their dealer & they didn't handover vehicle even after 1 month. Also they didn't return my 66k rupees after cancellation of booking. Reasons to write this review:
1) i had logged a complaint from yamaha's website against dealer & they first sent me an acknowledgement email with complaint details. When i called customer care to ask the status of my complaint, they said it is a request & not a complaint which took them around 8 days to identify. Pathetic system.
2) i was following up with them almost every week & they said this has been escalated to their higher authorities. But i felt like no one has an ability to resolve my complaint.
3) when i called them on 2nd aug they said we have registered your complaint & our team will resolve this issue within 6 working days. But no one called me to give status update & no update on email also.
4) still following up with dealer & customer care as dealer not returned my money yet.
5) yamaha just added form on website to show we also handle complaints regarding dealership but doesn't look like they have ability to resolve such complaints.

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Sep 23, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2017

Yamaha Motor India Customer Care's response Dear Sujitkumar Wasnik,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Sep 02, 2017

Updated by Sujitkumar Wasnik Instead of complaint not sure your system treats complaint as a request, here is the request Number: REQ-0108

Complaint number is IC-31912-Z4P7

I had booked Fascino on the name of my wife Smita Sujitkumar Wasnik on 20th May. I have already provided all the details to Cust care Dept including receipt of booking but no action taken till even after multiple follow up. Everytime I received new timeline for complaint resolution.

Dealer: Sakshi Motors, plot no. 48, sector 1, near BMW showroom, Nerul, Navi Mumbai
Dealer phone:[protected]
Name of dealership owner: Ankit Sood & his father Naresh Sood

Still waiting for Dealer to return my money. Not sure when will I receive the money.

Do you really have power to do something in this case? If not should I file FIR against everyone involved? Do you want me to reach out to electronic media to put pressure?

Looking forward to see some action so that I receive my money immediately.

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Comments

Shivu74488

from Bengaluru, Karnataka

I have FZ-S, i bought on 2014 but from beginning bike pickup is very slow. if i change the gear sudden pick up is not taking. i invested 1 lakh to my bike but i am very disappointed. only 35k kms is running . please look into the matter and give me a permanent solution. My mobile no is [protected]

Yamaha Motor India Customer Care's response, Aug 23, 2017

Verified Support

Dear Shivu74488,
Greetings from Yamaha,
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 1800-420-1600, Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha