Yamaha Motor India — Dealership FORGOT to make insurance payment of new vehicle

Mahesh !

Sep 17, 2022

Address:

Yamaha Shelar, Pune

Complaint against Yamaha dealership - Shelar Yamaha, Pune, Maharashtra.

Got delivery of Yamaha Aerox 155 scooter in July 2022 with all documents.

Got letter from the bank in August that the insurance on the vehicle is terminated because the dealership failed to make the payment. Contacted the dealer, they were clueless. Multiple calls, messages and emails sent yet no solution.

Its been 3 weeks my vehicle is not insured, they said they forgot to make the payment and will take another week.

Calls not answered, mails not replied from the company or the dealership.
No accountability or assistance provided by anyone.

Worst part is the dealership head never answers the call, disconnects and replies "plz msg"

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Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2022

Yamaha Motor India Customer Care's response Dear Mahesh !,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 09:30 A.M.to 6:00 P.M.

Regards,
Team Yamaha

Oct 03, 2022

Updated by Mahesh ! I have already sent the email with all the details, yet your auto reply email asked me to call you. I did you call you and your support executive asked me to contact the dealer.
Its been over a month now and no resolution yet.

Oct 07, 2022

Updated by Mahesh ! Called customer support multiple times, this is the ticket created - REQ-14578
Closed without any confirmation or resolution.
When called back on your customer care- got the same response - wait for another 2 working days.