[Resolved] Yamaha Motor India — defective bike given

mpiyush

from Delhi, Delhi

Address:

700157

I have purchased new yamaha sz rr (Version 2) in 19/10/2017 from the show room named, yamaha tanuska auto (Address: bb - 102, vip park, ground and first floor, narayan tala, west prafulla kanan, kolkata, west bengal 700059). From the 1st month i'm facing problem in rear tyre. After 2 or 3 days every time i need to fill air in the back tyre. I told the same in the showroom, which also has the service centre. But they told me that tyre issue is not handled by them & it is not the company's responsibility. After that i took my bike to a tyre shop near the showroom & after checked the mechanic told me that there is no issue in the tyre. Also no puncture is there in the tyre. Maybe the rim alignment is not ok & for that the air is leaking when i'm riding the bike. This is very irritating for me as yamaha is very good company, but they are selling defective product to me. So kindly look into this matter as early as possible & resolve the issue.

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Jun 30, 2018

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

Yamaha Motor India Customer Care's response Dear Piyush,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha