Yamaha Motor India — Defective scooter delivered

Yamaha Motor India — Defective scooter delivered

M Majumohan from Thiruvalla, Kerala Dec 22, 2021 Dec 25, 2021 This thread was updated on Dec 25, 2021

I have purchased Yamaha scooter (Model : Yamaha ray zr street rally hybrid bs6 ) on 18th December 2021 from Bharath Yamaha, Thiruvalla, Pathanamthitta District, Kerala. Just after leaving the showroom, noticed the crash guard is rubbing mud guard and realised the risk of breaking mud guard. We were taking the scooter home and did not cover even 8km. Immediately returned to the showroom and complained this. The sales executive and the general manager convinced us the required spare part is not available, we should wait for 12 days at least and compelled us to take the vehicle. By that time we noticed sharp and deep marks like something pierced around to he crash guard area and apparantly the vehicle we found as a used one, may be for test driving. However, we booked the scooter as part of our Christmas celebration and several emotions passed through our mind and finally decided to take the scooter home by trusting the showroom officials. The tragedy is that after reaching home, the scooter did not start. We complained again to the showroom Bharath Yamaha, Thiruvalla and next day the area sales manager along with technical team visited and dismantled and checked the scooter. Unfortunately, they could not trace the fault and insisted us to send the scooter to service station for further detailed checking. After paying our hard earned money, why should we desparately wait for getting the faulty scooter repaired ? We booked and paid for a brand new vehicle instead of which we got a problematic one. Therefore, either Bharath Yamaha, Thiruvalla or Ultimately the Yamaha Motors India should take up the responsibility and refund our money because you failed to provide us the right product we paid for. I sent several mails to the customer support mail id but got only an acknowledgement mail and no action has been taken. Bringing this complaint to this platform hoping the concerned authorities in Yamaha Motors India will notice this and we will get justice. Looking forward for your quick action. Was this information helpful? No (0) Yes (0)
Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Dec 24, 2021 Yamaha Motor India Customer Care's response Dear Sir, We regret for the inconvenience caused. We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha Dec 25, 2021 Updated by Majumohan Dear Team Yamaha Ihave already mailed to your customer care mail id [protected]@yamaha-motor-india.com. The complaint reference id / number received in the acknowledgement mail is IC51577. All the data required by you are provided in the complaint mail. I got the update that the complaint has been forwarded to the concerned dealership and the dealership will fix it. The dealership has delivered faulty vehicle to me and the solution they put forward is to take back the scooter, repair it and deliver it back for which I am not at all agree with. After paying the full value why should I acceot a repaired scooter and take all the possibilites of struggling with the future issues with a faulty product ? Therefore, ther is no point in forwarding this complaint to the dealership instead fix it by refunding the full amount I paid. If you still do not resolve this, I am compelled to take this matter to a court of law and you may need to pay compensation for my time wasted, my mental stress and also the money I spend towards the litigation procedure. Looking forward to hear a logical solution from your end and not any ready made reply like the issue has been forwarded to here and there. Sincerely, Maju Mohan [protected]
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