[Resolved] Yamaha Motor India — deficiency in service | |||
TO WHOMSOEVER IT MAY CONCERN I have purchased Yamaha Fz25, knight black, in September 2017 from VRB Automobiles, Malad West. My bike no. is MH47 Z5828. After the delivery I had asked for a Yamaha invoice as an evidence of my purchase from the showroom which I was informed is provided after 2-3 days of delivery. Till date, I haven't received any invoice from the showroom. Despite of 7-8 times of following up personally with the sales person of the showroom the showroom officials have still not managed to deliver a invoice. They come back with a reply stating their accounts team is on a leave. Last month I managed to have a word with the manager of the showroom. He gave me an assurance that it will be delivered to my address within a day. I am yet to receive my bike invoice even after 9 months of the purchase date. And I'm in no mood to visit the showroom 10th time and again ask for the invoice. Moreover, this incidence raises my suspicion on the genuineness of the licence and services of the showroom affiliated with Yamaha motors. Kindly please look into this matter and get this resolved asap. Was this information helpful? | |||
Jul 26, 2018 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Jun 25, 2018 Yamaha Motor India Customer Care's response Hi, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 04:30 P.M. Regards Team Yamaha | |||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
Greetings from Yamaha,
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 04:30 P.M.
Regards
Team Yamaha