[Resolved] Yamaha Motor India — Delivery of damaged vehicle giving fake advertisements in the news paper

pgtsuresh

from PALAKKAD, Kerala

Oct 22, 2021

Address:	Vaishnavam, Cheruthara, Puthiyankam P O, Palakkad Dist, Kerala 678545
Website:	www.yamaha-motor-india.com

I have purchased new yahama razor RZ 125 FI having seen their advertisement in the newspaper by giving many offers during the occasion of Onam Celebration. But I understand that they are delivering damaged vehicles in this season. I purchased the vehicle on August 23, 2021 from HP Yahama, Alathur, Palakkad, Kerala. After 7 days of purchase, I lift up the seat to fill the petrol, the seat support is broken and detached from the vehicle. I immediately brought the attention of the dealer and I was told that it would be replaced soon. But it is 2 months since i purchase new vehicle, no action has been taken by yamaha and its dealer. I wrote several complaints to yamaha, I have made many calls as well as I visited the dealer several times but it no vain. Yamaha is interested on sales only not after sales. they are not listening customers' voice and customer care of yahama is very worst. They will not take any action.I am driving new vehicle without seat support. It is a threat to my life.

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Dec 6, 2021

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Yamaha Motor India Customer Care's response Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha