Yamaha Motor India — Denied servicing at Showroom

I bought Yamaha fzs v3 bike at Hyderabad showroom. within no time bike paint chipped off and I reached to nearest service center Happy Automotives Warangal.
They denied servicing as the vehicle not bought at their showroom.With Yamaha service manager involvement they replaced my bike chassis after several follow-ups.
After chassis replacement, my bike is damaged with scratches. I complained about scratches and they manipulated job card and didn't give the proper response.

I want to complaint on two things
1.At my first showroom visit they denied servicing even though Yamaha offers service across PAN India.
2.After chassis replacement, My bike is damaged with scratches across the body.
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Yamaha Motor India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Jeevan Mittapally,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Jeevan Mittapally's [Complaint's author] reply, Nov 23, 2020
Mailed all the necessary details
Yamaha Motor India Customer Care's response, Nov 28, 2020
Verified Support
Dear Jeevan Mittapally,

We regret for the inconvenience caused.
We request you to please share your contact details with us to assist you further.

Regards,
Team Yamaha India
Contact Number - [protected]

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