| Address: | HAMEEDA AUTOS DEALER, TIRUNELVELI, TAMIL NADU |
Respected Sir/Madam
To
[protected]@yamaha-motor-india.com
[protected]@yahama-motore-india.com
[protected]@yamaha-motore-india.com
Sub: FASCINO ENGINE DEFECT
Ref: My E-mail dated 3.3.2023, 4.3.2023, 5.3.2023, 6.3.2023, 7.3.2023, 8.3.2023, 9.3.2023, 10.3.2023, 11.3.2023. 12.3.2023, 13.3.2023 and 14.3.2023
With reference to the above I regret to inform you that I have not received any response from your goodself to solve my grievance though several complaints have been lodged. I have purchased brand new LCX 125 model Blue Colour FASINO model year 2020 on 27.2.2020 in my wife’s name RAJAB NISHA nearly Rs.1, 00, 000/- on ready cash from Hameedha Autos, Authorised Dealer YAMAHA, 1B, Near Parvathi Theatre Joint Bye Pass Road, Tirunelveli Town – 627 006, Tamil Nadu. (Fascino Reg. No. TN72BQ/6786)
Regular and periodical service has been done by the above dealer in time. Now the above Fasino is in the above show room since 28.2.2023 due to heavy sound raised in the Engine. Service has also been made in the above dealer on 18.2.2023 paid Rs.1400/-. The Service Engineers and Managers of the above show room informed that the Crank Shaft has been damaged. It will be replaced and estimate cost about 35, 000/- will be paid etc. including labour charges. After separation of the Engine the amount may be increased etc. The Fasino running Kms is just 16, 000 only. I informed them that the Crank Shaft is the main one in the two wheeler and it will not surely be defected within 16, 000 Kms etc. The above dealership officials (Company) is giving silly reasons like due to harsh riding etc
I have already visited the same authorised showroom many times to solve the issue. My wife also have visited the authorized show room many times. They are not in a position to hear and safisfy the customer’s demand. They demanded money heavily and 2 months time to rectify the defect etc. I am not satisfied with the above Yamaha bike company.
I am fully and totally upset mentally as well as physically with stress.
I demand for replacement of my bike or refund of the paid money as soon as possible.
I would appreciate it if you could organise the same without any further delay. I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved from you within 7 days I will consider taking further action and will file complaint with the appropriate consumer agencies through Consumer court. CRANK SHAFT WOULD NOT HAVE BEEN DAMAGED ONLY IT IS MATERIAL DEFECT. An early action in this regard which will highly be appreciated and solicited.
I herewith enclosed the related documents and photos for your necessary action sir. I also called[protected] no response so sent whatapp complaint sir. Replied that the number is not Yamaha company etc.
Was this information helpful?
Post your Comment