Yamaha Motor India — Engine failure and service issue

Churchil Nithish dev

from Coimbatore, Tamil Nadu

Aug 27, 2022

Address:

Coimbatore

Dear Sir/ Madam,

I recently bought Yamaha R15 V3 manufactured year 2019 ( engine number -G3K5E0045895, chassis number - ME1RG5219J0043623, kilometres driven - 16000). I have been driving my bike regularly and the service has been constantly made in CAG season motors coimbatore.

When I was driving for work on 23rd of July suddenly the vehicle turned off and was not starting, immediately I had taken the vehicle to the service centre i.e. season motors, coimbatore. They have diagnosed the vehicle and suspected that the clutch oring has been cut and have blocked the engine oil supply. I am surprised to hear this since the vehicle engine was not removed since there is no complaint history regarding the clutch and engine. The service team had estimated the cost to be around 30000 to
Rectify the complaint.

The service team are not sure what is the

I'm very unhappy with the vehicle since it has not been completed 16000 kms, kindly look into this issue and provide the best solution for the same. Looking forward for your positive response and immediate action regarding the same.

Thank you
Kind regards
Churchill Nithish Dev

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Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2022

Yamaha Motor India Customer Care's response Dear Churchill Nithish Dev,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 09:30 A.M.to 6:00 P.M.

Regards,
Team Yamaha

Sep 23, 2022

Updated by Churchil Nithish dev Hi Team,

As per instruction an email has been send to Yamaha India with the requested details on 8th September.

As on date 23rd September there is not response from the team.

Kindly intervene in this regard and do the needful.

Thank you
Nithish Dev

Nov 16, 2022

Updated by Churchil Nithish dev Hi Team,

The vehicle has been in showroom since July 16th and as of date there is no initiative taken by Yamaha motors complains team.

The requested details has been furnished, kindly look into it close the complainant.

Looking forward for your response on this issue.

Regards,
Nithish Dev