[Resolved] Yamaha Motor India — Faulty battery and not providing warranty

Rahul Bhat (Bhatman)

Sep 23, 2022

Address:

4th Block, 1030, Dr Rajkumar Rd, Near Hotel, Rajajinagar, Bengaluru, Karnataka 560010

I purchased a Yamaha FZ25 motorcycle on 30th Dec 2021 from Bangalore wheels, Rajajinagar, Bangalore. The vehicle was running smoothly until a problem with the battery occurred in end-August.
The bike did not start only. When the bike was taken to the Yamaha Showroom Hubli branch, they claimed that the battery was manufactured in 2018 and its warranty expired in 2020 only, 1 year before my purchase of the vehicle. They are saying Exide batteries are not claiming my warranty.
They are delaying the process and my bike is in the showroom for over 10 days. they are claiming a lot of time, even though new batteries are available at the showroom.
I have all valid documents to prove the same.
Please help me with the same.

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Oct 25, 2022

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Sep 23, 2022

Updated by Rahul Bhat (Bhatman) I can Provide All documents, somehow I am unable to upload the documents

Verified Support

Sep 24, 2022

Yamaha Motor India Customer Care's response Dear Rahul Bhat (Bhatman),

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 09:30 A.M.to 6:00 P.M.

Regards,
Team Yamaha