[Resolved]  Yamaha Motor India — For changing the defective rear tyre of YAMAHA FZ-X

Address:

Prateek Pandey 7991888222 Varanasi, 221004 [email protected]

On 01/11/2021 I bought the Yamaha FZ-X from Yuvraj Automobiles, D-57/56A Sidhigiribagh, Road, Sigra, Varanasi, Uttar Pradesh 221001. From day 1 the rear tyre has been losing pressure I took it to Yuvraj Yamaha Automobiles Varanasi and mailed this problem on the complaint portal of Yamaha motor India for rectification.

Complaint portal replied to me, We request you to please visit the Dealership that they are ready to assist for the same. The dealership did not take any responsibility or liability. The dealership said that MRF will exchange your tyre. When I reach the MRF office, the company is offering me a tyre for another motorcycle of another model. It’s been two and half months since purchasing the motorcycle and I am not able to use it.

The MRF Varanasi has told me that the Fz-x mgf rear tyre is not at present available.

As a manufacturer of YAMAHA and MRF, you will be aware that you have a responsibility to ensure that reasonable repair facilities and spare parts should be available and at the time you should have informed me that you would not be providing them. I was not told this. It is not reasonable to expect me to wait indefinitely for a part.

As a manufacturer company should ensure quality control. Quality control is ultimately about customer satisfaction and safety.

Why a company is selling defective products in the market?

Why a company is manufacturing such a product if they are not able to maintain the supply?

Because of the company irresponsibility, I am going through a mental harassment.

I look forward to your reply