[Resolved] Yamaha Motor India — FZ 250 - Moto GP Edition

Srinath19

from Chennai, Tamil Nadu

Nov 5, 2021

Address:

SRI MOTORS - Ashok Nagar

Recently on 03/11/2021 have purchased Yamaha FZ 250 from Sri Motors - Ashok Nagar. ( Opp to Kasi Theater ) . It was a rainy day the delivery was taken. The next day ie 04/11/2021 on Diwali found that the right side of the Vehicle had some defect on the body. Since it was Diwali had to wait for the next day.

On the 5th Morning had taken the motorcycle to showroom for the visual inspection, after inspection they have agreed to replace the part in the warranty, but I require the part as the same as the left side which had graphics in the Vehicle.

Is Yamaha doing the PDI seriously, how did this defect product even come for a delivery ..

Yamaha manufacturers are very lethargic over the vehicle quality ..

with these defects how did the vehicle was given QC Ok certificate, ..

have attached both photos of left and damaged ( right )

Note : The Vehicle was given by Shanti Motors - Pallikaranai to SRI MOTORS

+2 photos

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Dec 16, 2021

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

Yamaha Motor India Customer Care's response Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha