Yamaha Motor India — FZ X - 150 - Bluetooth variant - Service Center Not responding properly - Will be escalated to consumer court if action not taken

Yamaha Motor India — FZ X - 150 - Bluetooth variant - Service Center Not responding properly - Will be escalated to consumer court if action not taken

H H R Vishwas Rao Oct 19, 2022 Oct 25, 2022 This thread was updated on Oct 25, 2022

Hi Team, Vehicle Name: FZ X 150 Engine No: G3N5E016099 Chassis No: ME1RG7318M0013307 Vehicle Registration No: KA 20 EX 7338 Dealers details: Yamaha Udupi Motor Address: surabhi arcade, gundibail, Karnataka 576102 About five months ago, I had a battery problem for the first time. My authorized service centre recharged my battery and returned it to me after I called. My battery began to drain once more after a month. I jump-started my bike before visiting the authorized Yamaha Udupi service. They charged my battery once again and assured me that they would replace it if the issue arose again, but after 15 to 20 days, I experienced the same issue. This time, they explained that the problem was with Bluetooth. After they turned off my Bluetooth and charged my battery, it started to drain once after 20 days. I went back to the showroom after that. I was informed that your battery would be sent to Yamaha to be replaced with a new one. For the time being, we will give you a temporary battery. After 10 to 15 days, my temporary battery ran out of power. Now that even the temporary battery has been emptied, I assume the problem is not with the battery. The staff at the service center is unable to identify the precise problem and is also unable to reply. My bike has a manufacturing flaw, thus I need a new one. If not, I'm going to take this to consumer court. Was this information helpful? No (0) Yes (1)
Yamaha Motor India customer support has been notified about the posted complaint. Oct 19, 2022 Updated by H R Vishwas Rao The temporary battery drained out day. I phoned the service center and requested that they come to my house to address the problem with my bike. I waited all day and they have still not arrived. I have called several times, but have received no response. Verified Support Oct 21, 2022 Yamaha Motor India Customer Care's response Dear H R Vishwas Rao We regret for the inconvenience caused. Your request has been already forwarded to the concerned department for necessary action. In case of any query related to the status of your request please reach out at our Toll Free Number:[protected]. Regards, Team Yamaha India Oct 25, 2022 Updated by H R Vishwas Rao @Yamaha Motor India Customer Care We have been waiting for an answer for a week now, but none has come. I returned to the service today to pick up my vehicle after they promised me that the battery had been fixed. They are not adequately delivering service since within 10 minutes my charge was depleted once more and I was in the middle of the road. If action is not taken within a week, I will be dragged to consumer court.
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