[Resolved] Yamaha Motor India — FZS OD02C2954 - Problem in servicing

Kondaveeti Dinesh

Aug 13, 2021

Address:

Vegavaram, jangareddy road Eluru.

Dear Yamaha Team,

I am K Dinesh holding Yamaha FZS which is registered on[protected],
I have visited MRC Automobiles on 27/07/2021 with a problem of Chain broken, Front Break, Back Break, cluch Harden, problem but my problem was half solved and other things like Front Break, cluch and newly developed after serving is accelator problem which I have visited for solving the issue but neither mechanic addressed the issue earlier attended nor the showroom supervisor attended the issue and when I asked for complaint book they have provided the visitors book and asked me to write the complaint on that, which is attached as well.
I have never faced such issues earlier. These people are behaving very unprofessional way and service center manager is also not present and his replacement is also not present.
Kindly address the issue and with this I have attached the previous bill copy and complaint book copy of MRC Automobiles.

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Sep 30, 2021

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Aug 13, 2021

Updated by Kondaveeti Dinesh Dear Yamaha Team,

I am K Dinesh holding Yamaha FZS which is registered on[protected],
I have visited MRC Automobiles on 27/07/2021 with a problem of Chain broken, Front Break, Back Break, cluch Harden, problem but my problem was half solved and other things like Front Break, cluch and newly developed after serving is accelator problem which I have visited for solving the issue but neither mechanic addressed the issue earlier attended nor the showroom supervisor attended the issue and when I asked for complaint book they have provided the visitors book and asked me to write the complaint on that, which is attached as well.
I have never faced such issues earlier. These people are behaving very unprofessional way and service center manager is also not present and his replacement is also not present.
Kindly address the issue and with this I have attached the previous bill copy and complaint book copy of MRC Automobiles.

Aug 13, 2021

Verified Support

Aug 16, 2021

Yamaha Motor India Customer Care's response Dear Sir,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha