Yamaha Motor India — HSRP initiation on reregistration

suman_ssj

from Bengaluru, Karnataka

Sep 19, 2022

Address:

Bengaluru

I am an owner of an FZS v3 BS6 2020 model, originally registered at TS-13 (Hyderabad, Telangana). I applied for re-registration at KA-01 (Bangalore Central RTO) and obtained a new registration number. As directed by the RTO, I contacted Yamaha dealers to help with HSRP registration, but I could not yet find a dealer to help me.

For reference,

I visited Moto World Yamaha Showroom ( at H-7, Hosur Rd, Bommanahalli, Bengaluru, Karnataka 560068) where they could not start the process.

I contacted the bike purchase showroom in Hyderabad (Pearl Yamaha Gachibowli, opp. : Radisson, Gachibowli, Hyderabad, Telangana 500032) too who could not help with this case.

I have contacted Yamaha India customer care and they haven't provided any solution in the last 17 days, even after promising a resolution in 2 days every time I call. There have been 4 follow-ups from my side.

I dropped emails too at [protected]@yamaha-motor-india.co, with my concerns but no reply except the automated emails.

Where and how can I get HSRP initiated to complete my bike registration and get my RC?

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Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2022

Yamaha Motor India Customer Care's response Dear suman_ssj,

We regret for the inconvenience caused.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 09:30 A.M.to 6:00 P.M.

Regards,
Team Yamaha

Sep 23, 2022

Updated by suman_ssj Yamaha team,

Did you even read the complaint registered? I have already emailed my concerns, and questions, and called up customer care multiple times before raising a complaint here. Yet, it isn't resolved.
This is so unprofessional! I can't get a textbook reply or suggestion on the laws set by the govt, to be followed by Yamaha, or any guidance on the steps to be followed.

DISAPPOINTING!!!