[Resolved] Yamaha Motor India — improper service

vipinvijsuj

from Thiruvananthapuram, Kerala

Address:	Thiruvananthapuram, Kerala, 695101
Website:	shreya motors attingal

I gave my yamaha fascino for the third service. I mention some complaints. They called me back around 2pm - 3pm. I reached their at 5.30pm. They make me wait up to 6.15pm. During this gap i noticed that they didnot do any thing as per my request. They did some stupid things and tried to convince me. They not even washed my vehicle, they just swipe it with a cloth. I figured it out and showed then. After some arguments they washed my vehicle and did the repairs mentioned my me in the morning. Are you guys interested in making money only. Have you forgotten that customer is the backbone of every business. Just try to behave like a meatured. I think you just focused on making profit by selling vehicles only. After buying a vehicle from your dealers you guys have no responsibility.

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Mar 15, 2018

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Yamaha Motor India Customer Care's response Hi,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha