Yamaha Motor India — Issue with Inflated bills for bike service - MT15

Address:	92/1, 3rd St, Annai Sathya Nagar, Nesapakkam, Chennai 600078
Website:	www.yamaha-motor-india.com

Myself Mathew Britto, Mob: [protected] owner of Yamaha MT15 TN01BL0946
Bike Purchase Date:[protected] from the dealer Sri Motors Ashok Pillar, Chennai.
Since my bike had a starting problem Bike was given for service on[protected] at Sri Motors Authorized dealer of Yamaha.
First service engineer checked my bike and said that its a twoway switch issue and it can be solved within 2K and can be deliver in 2days.
Within another 15minutes another service engineer interrupted the first onw and said that it could be assumed as an engine issue therefore he need to recheck my bike and will inform the cost for the same in 2 days. After 2 days since there was no information from them i made a call to the second service engineer (Vinoth) and asked him about my bikes condition.
After my call on 20-Mar he said that he is still checking my bike, due to year end it may take little more time since service engineers are not available in March Month.
On 23-Mar i received a call from the dealer office number and was told that there is an engine issue so that i need to pay 10K as advance inorder to check and find out the issue itself.
Again i was calling many times to check if they had found out the issue in my bike?
After that i met another service man Mani he gave his personal number and asked me to follow up within further on. Then i again followed up many times with Mani on his number [protected] inorder to check the status of my bike. He said that my engine parts are having problem there he need to replace 2 parts which will be coming from Delhi Head Office and it will cost me 30-35k at that i requested them to get me discount since it is a very huge amount for a new bike of 2yrs old. He then reduced the amount to 30K through AMC. so i asked him to start the job. I waited for 1 week and there was no response from them.
Finally he called on 3 May and said the bike ready but the amount is 51K. it was a shock of my life there no information from then inbetween about the increase of price and changing my engine case itself and many other parts which i was not informed in prior and did on his own choice.
i was upset about the way a customer was handled and its put me under great pressure and agnoy. Not having received my bike till today. Without using my bike for 2months i am paying my bike emi's
I went directly on 04-May and asked him details. there was no proper answers and the job card was empty. no pre service check list was filled. I was totally doomed. Therefore now i feel that since there was no calls from the service station regarding the change of parts and the job card was not filled. I think my bike doesn't have any issues it was all cooked up stories to cheat and rob money from me. I strongly believed in yamaha service and i have owned 3 bikes previously R15-V1 FZ-V1 FZ-s and i am a yamaha bike lover. now due to this issue i need to rethink suggesting the brand to any of my friends or family. Looking for an amicable reply from Yamaha India.
Regards,
Mathews Britto
[protected]