[Resolved] Yamaha Motor India — Late delivery of yamaha bike fzs (Fi) black smx by "kings motors baner pune" due to delay in registration process at rto pune

yadav.ashish090690

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411045
Website:	www.yamaha-motor-india.com/contact-us.html

I have booked a yamaha bike on 28 december 2016. I paid the complete amount of rs. 96000 approx. For fzs (Fi) black smx on
18 feb 2017. I have received the insurance of tata aig on 23 feb 2017. On 18 feb 2017, i was promised that my bike will be delivered along with permanent number/ registration/fitting/complete accessories
Within 10 working days. It has been a month and i am disappointed with the outcome that kings motors yamaha, baner road, pune could not meet their commitments and did not deliver the bike as registration process took
Longer time than expected/promised to the customer.
You are requested to look into the matter and reply to me on - yadav. [protected]@rediffmail.com

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May 10, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Mar 21, 2017

Updated by yadav.ashish090690 No Email and No SMS after 23 Feb 2017 has been received by the customer. No status update/ follow up and very slow process by Kings Motors Yamaha in delivery of Yamaha Bike to the customer.

Verified Support

Mar 22, 2017

Yamaha Motor India Customer Care's response Dear Ashish,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Mar 24, 2017

Updated by yadav.ashish090690 Name : Ashish Yadav; Mobile Number : xxxxxxx708; Email Id : yadav.[protected]@gmail.com; Chasis Number: ME1RG0721H0282471; Nature of complaint: Refund of full amount for the motorcycle booked as the dealer could not fulfill his commitment; Concerned dealership: Kings Motors Yamaha, Baner, Pune;
Also, I have forwarded an email to [protected]@yamaha-motor-india.com

Mar 27, 2017

Updated by yadav.ashish090690 In case the dealer and Yamaha people are not able to provide the bike with permanent number, accessories by 6 PM on 27 march 2016( as per your latest commmitment ), customer will only ask for refund and no delivery of bike would be accepted after 6 pm today. The same has been intimated to customer- care, dealer and if required, legal action would be taken starting tomorrow morning and "refund of amount by 100 % paid for bike" would only be the case accepted from tommorrow - 28 March 2017.

Mar 27, 2017

Updated by yadav.ashish090690 In case the dealer and Yamaha people are not able to provide the bike with permanent number, accessories by 6 PM on 27 march 2017( as per your latest commmitment ), customer will only ask for refund and no delivery of bike would be accepted after 6 pm today. The same has been intimated to customer- care, dealer and if required, legal action would be taken starting tomorrow morning and "refund of amount by 100 % paid for bike" would only be the case accepted from tommorrow - 28 March 2017.