[Resolved] Yamaha Motor India — Misguided at the time of purchase and internal gap of company about punching of free services in software | |||||
I purchased bike from amrit motors ludhiana in dec 2015, at the time of purchase i was informed about facilities about the bike. One of the facility was 11 free services as normally only 6 free services are offerd. Also i have taken the extended warranty for rs 777/-. Now as per my job profile, i got transferred to mandi gobindgarh (Near khanna), now dealer is saying that your 6 services has passed so now you have to pay for service. Also there is only one free service punched in your software while i have availed it 4 times from amrit motors ludhiana till nov 2016. Now although i have paid for extended warranty, i am not getting my extra 5 free services. As free service data entry and misguide was from dealer side ludhiana, i feel really bad about company policy. I request you to look into the matter urgently and get my earlier free services data punched into your system and credit my 5 extra free services of extended warranty. Now i have come to know that amrit motors ludhiana's license got cancelled in may 2016, why didn't i got any sms or mail regarding same! Thanks Arun dua [protected] Was this information helpful? | |||||
Apr 6, 2017 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Mar 06, 2017 Yamaha Motor India Customer Care's response Dear Arun Dua, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M. Regards Team Yamaha | |||||
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